Tickets

Run /ticket panel to drop a panel in a channel. Members click the button to create a private channel only they (and staff) can see. Staff can claim the ticket so others know it's handled. /ticket close generates a transcript and archives the channel.

Categories: a list of ticket types members can pick from (e.g. General, Bug Report, Appeal). Auto-close: tickets idle for X hours get closed automatically. Max per user: cap how many tickets one person can have open. Naming format: customize the channel name pattern.